PRIVACY POLICY

Last updated: 1 October 2026

1. ABOUT THIS POLICY

This Privacy Policy explains how Platinum VIP collects and uses personal information when you visit our website, create or use a Members Hub account, contact us, or use our membership services. We handle personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable law.

2. INFORMATION WE MAY COLLECT

• Account and contact details: your name, email address, mobile number, username and information you provide when registering, requesting access or contacting us.
• Membership and transaction records: membership tier, access dates, renewal or payment confirmations and related support records.
• Technical information: information such as IP address, browser and device type, and cookie or session data where collected by the website.
• Notification preferences: if you enable browser push notifications, the technical token and settings needed to deliver or stop those notifications.

Please do not send us your full bank password, online banking login or complete card security details.

3. HOW WE USE INFORMATION

We use information to register and verify accounts, provide Members Hub and membership access, manage membership periods and payment confirmations, respond to support requests, communicate service updates, protect the website and meet legal or record-keeping obligations. We may also send relevant promotional messages where permitted; contact us if you want to stop promotional communications.

4. WHATSAPP AND OTHER THIRD-PARTY SERVICES

If you join a Platinum VIP WhatsApp community or group, WhatsApp processes information under its own terms and privacy policy. Depending on your WhatsApp settings and the group, other members may be able to see your phone number, profile name or profile photo. Website hosting, messaging, payment and security providers may process information for us to operate the service.

We do not sell or rent your personal information. We may disclose information where required by law, to protect the rights or security of Platinum VIP or its members, or to service providers who need it to perform their role.

5. COOKIES AND SITE FUNCTION

Our website may use cookies or similar technologies to support login, security and site functions. You can manage cookies through your browser settings; blocking them may affect sign-in or other features.

6. STORAGE, SECURITY AND RETENTION

We take reasonable administrative and technical steps to protect personal information against loss, misuse and unauthorised access. No online service can guarantee complete security.

We keep information for as long as needed to operate your account and membership, provide support, maintain appropriate transaction records and meet legal obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it, subject to lawful retention requirements.

7. PROCESSING OUTSIDE SOUTH AFRICA

Some website, messaging, payment or security providers may process information outside South Africa. Where personal information is transferred internationally, we take steps intended to ensure that the transfer is handled in accordance with POPIA and applicable safeguards.

8. YOUR RIGHTS

Subject to applicable law, you may ask to access or correct personal information we hold about you, request deletion where we are not required to retain it, object to certain processing, or withdraw consent where processing is based on consent. To make a request, email Info@platinumvipsa.com. You may also lodge a complaint with the Information Regulator of South Africa.

9. CHILDREN AND POLICY CHANGES

Platinum VIP services are for people aged 18 and older. We do not knowingly invite under-18s to register or purchase memberships. We may update this Policy when our practices or legal requirements change; the current version will appear on this page.

10. CONTACT

For privacy questions or requests, contact the Platinum VIP Information Officer at Info@platinumvipsa.com.