PRIVACY POLICY

Last Updated: January 12, 2026

1. INTRODUCTION

Platinum VIP (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

We operate in strict compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. By using our website, you consent to the data practices described in this policy.

2. WHO IS THE RESPONSIBLE PARTY?

For the purposes of POPIA and data protection laws, the responsible party is: Platinum VIP.

3. WHAT PERSONAL INFORMATION WE COLLECT

We collect only the minimum amount of data required to deliver our analytics services effectively. This includes:

Identity Data: Your first name and last name.
Contact Data: Your email address and mobile phone number (essential for WhatsApp/Telegram group access).
Transaction Data: Details of payments made to us (Subscription plans, renewal dates). Note: We do not store your credit card or banking details directly. All financial transactions are processed through secure third-party payment gateways.
Technical Data: IP address, browser type, and device information automatically collected via cookies to ensure website functionality.

4. HOW WE USE YOUR INFORMATION

We process your personal information for the following specific purposes:

Service Delivery: To deliver “Raceday Ready” reports and “Advised Plays” directly to your email or mobile device.
Community Access: To verify your identity and add you to our private WhatsApp or Telegram groups.
Account Management: To manage your subscription, process renewals, and handle support queries.
Legal Compliance: To comply with South African tax and legal obligations.

5. SHARING OF PERSONAL INFORMATION

We respect your privacy. We do not sell, trade, or rent your personal information to third parties, specifically including bookmakers or marketing agencies.

We may share your data only with:

Service Providers: Trusted third parties who assist us in operating our website and processing payments (e.g., Payment Gateways like PayFast/Yoco/Stripe, and Email Service Providers).
Legal Authorities: If required by law or to protect the rights and safety of Platinum VIP.

6. DATA SECURITY

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way.

Your data is stored on secure, encrypted servers.
Access to client contact lists is restricted strictly to authorized Platinum VIP administrators.

7. YOUR RIGHTS (POPIA)

Under the Protection of Personal Information Act, you have the right to:

Request Access: You can ask for a copy of the personal information we hold about you.
Request Correction: You can ask us to correct any incomplete or inaccurate data.
Request Deletion: You can ask us to delete your personal information (subject to our legal need to keep transaction records for tax purposes).
Opt-Out: You may unsubscribe from our marketing emails or leave our WhatsApp groups at any time.

8. COOKIES

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect your ability to log in to the member’s area.

9. INTERNATIONAL TRANSFERS

If you are accessing our services from outside South Africa (e.g., the UK), note that your information will be transferred to, stored, and processed in South Africa. By using our services, you consent to this transfer.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page.

11. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact our Information Officer at:

Email: Info@platinumvipsa.com